For Royal Mail deliveries: https://www.royalmail.com/track-your-item#/
For DHL deliveries: https://www.dhl.com/global-en/home/tracking.html
Please where you can contact the couriers directly for any delays or problems with your parcel. Contact details will be on the initial email they send out to you.
If you receive a card to say that Royal Mail or DHL attempted delivery please contact them immediately using the details on the calling card. If you have not received a card please contact your local Royal Mail or DHL depot and confirm both your full name and order number to rearrange delivery.
Please ensure that the address details you supply are complete and correct prior to completing your order, as these details cannot be changed once the order has been despatched.
We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock. Any orders placed after 3pm will be despatched the next working day - this does NOT include weekends.
U.K Delivery Options:
Tracked Second Class delivery: £1.99 or Free for orders over £25 (2-4 working days) *Orders over 2kg will still be charged*
Tracked First Class delivery: £2.99 or Free for orders over £30 (1-2 working days) *Orders over 2kg will still be charged*
Special Delivery: £4.99 or Free for orders over £100 (Guaranteed Next Working Day by 9pm, this has been extended due to COVID-19 delays – you must order and complete payment by 3pm) *Orders over 2kg will still be charged* Please note this Guarantee delivery option does not apply to weekends.
Europe/International Delivery Options:
Airmail, Tracked & Signed Delivery: £9.99 (7-10 working days, not including time spent in customs)
Express Courier Delivery: £29.99 (3-7 working days, not including time spent in customs)
The expected delivery dates can change when customs are inspecting any parcels. Please bear this in mind when tracking your parcel online.
All international orders will be liable to import fees once the order reaches the destination country.Yield are not liable for this fee nor the cost of return or refund of any goods due to this fee.
*Please note we cannot currently deliver CBD to the US. Please contact customer service for more information. Any purchases with CBD products will be refunded. Need to check where we defo cant send CBD to
LOST OR UNDELIVERABLE ORDERS
All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at Yield you accept all responsibilities regarding the legality of the products that will be shipped to you. We are not able to resend or refund orders which have been seized/destroyed by Customs.
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.
All rights reserved "Yield Supplements LTD"